Reputation Management for Lawyers

Reputation Management for lawyers| Eyler Creative

Whether it’s your fault or not, there will likely be at least one incident that causes your customers’ faith in you to waver, or which dissuades potential customers from giving you a try. Your online reputation is a tenuous thing, as a single mistake – or undeserved negative review – can haunt your business for a very long time. How do you avoid such scenarios, and how do you bounce back from them if something happens?  Digital marketing can help you navigate reputation management for lawyers.

Responding to Inevitable Negativity

Nobody wants their company to be thought of in a negative light, but poor online reputation management for home contractors can be even more devastating than a simple unfavorable opinion. “41% of brands that experienced an event that damaged their reputation said their revenue decreased as a result.” Losing business and opportunities for conversions is something from which many companies can’t recover.

An employee may have had a disagreement with a client on your Facebook page. A competitor may have slandered you on Google without any basis for complaint at all. Whatever the case, damage to the public opinion of your business can be highly detrimental and should be avoided at all costs. If it\’s past that point, then you should be doing everything that you can to remedy the situation.

How then can you “safely” respond to negativity on your pages? “The customer is always right,” of course, so you have to reply without starting an argument, whether you think the person was mistaken or not. You want to respond politely, promptly, and with something in mind to “make it up” to the customer, whether that means simply continuing the conversation in private and listening in more detail, or offering them a discount or coupon for their trouble.

Establishing Online Reputation Management for Lawyers

Worried that you still have negative reviews visible? Think about it this way: would you trust a company of any kind who had 100% positive reviews, where nobody had a single bad thing to say about them? That seems suspicious and inauthentic. Don’t try to have all of your less-than-favorable reviews removed, and instead focus on garnering as many positive ones as possible.

Asking for (favorable) reviews online is a must. Get a process in place that allows happy customers’ thoughts to be shared, while those who’ve had a negative experience are directed to your customer service department (or just to someone who will take seriously what they have to say). If you’re having trouble getting people to write reviews, then don’t be afraid to offer some kind of incentive! Whether it’s a free sample, a coupon, or something more creative, people love what they see as a fair trade. If they do some “work” for you, then go ahead and give them a reward for it.

Where, beyond your website, can people learn about your company? In the past “Local Customer Review Survey,” the most trusted sites for local reviews were Facebook and Google, followed by the BBB. Keep this in mind when considering your online reputation management, but also know that no single site stands far ahead of the crowd. Rather, you’ll need to create – and manage – profiles on each… and more.

If you need some help in determining the best reputation management plan for lawyers, then get in touch with Eyler Creative. We will work with you to make sure that your desktop site is mobile-friendly, to help you to design and develop a new website, and, if desired, develop and execute a marketing strategy tailored specifically to your business’s needs.

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